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This website is owned and managed by Sunshine Organic Products LLC. By accessing and using this website, you automatically agree to the terms and conditions set forth here. Therefore, we recommend that you read and research carefully before further use.
When accessing Sunshine Macadamia's website, users must be at least 18 years old or access under the supervision of a parent or legal guardian.
Sunshine Macadamia grants you an account to shop on this website within the framework of the Terms and Conditions of use set forth. Any part of this website must not be used for commercial purposes or on behalf of any third party without written permission from Sunshine Macadamia. Violation of any part of these terms may result in your account being terminated without prior notice.
You must register an account with accurate information about yourself. Each individual accessing the website is responsible for their password, account, and activities on this website. Furthermore, you must notify Sunshine Macadamia if your account is accessed without authorization. Sunshine Macadamia will not be liable, whether directly or indirectly, for any damage or loss caused by your failure to comply with regulations.
During registration, you agree to receive promotional emails from sunshinemacadamia.com. If you do not wish to continue receiving emails, you can unsubscribe by clicking the link at the bottom of any promotional email.
All content on this website, as well as any feedback and comments from customers, are the property of Sunshine Macadamia. If Sunshine Macadamia detects any suspected fraudulent information, we will apply other measures in accordance with Vietnamese law and inform you to protect the information system and your account.
Sunshine Macadamia reserves the right to refuse or cancel your order after notifying you. We may ask for additional phone numbers and addresses before accepting an order.
Sunshine Macadamia is committed to providing the most accurate pricing information to consumers. However, errors may still occur, such as cases where the product price is not displayed correctly on the website or incorrect pricing. Depending on the situation, Sunshine Macadamia will contact and guide you or notify you of the order cancellation. Sunshine Macadamia also reserves the right to refuse or cancel any order, whether or not the order has been confirmed.
All intellectual property rights (registered or unregistered), content information, and all designs, text, graphics, software, images, videos, music, sound, software compilation, source code, and underlying software are the property of Sunshine Macadamia. All content of the sunshinemacadamia.com website is protected by Vietnamese copyright laws and international conventions. Copyright is reserved.
The terms, conditions, and content of this website are governed by Vietnamese law and any disputes arising from the unauthorized use of this website will be resolved by competent courts in Vietnam.
Sunshine Macadamia values privacy and uses the best measures to protect your information and payment. Your payment information will be encrypted to ensure safety.
You are not allowed to use any program, tool, or other form to interfere with the system or alter the data structure. The website also strictly prohibits the distribution, dissemination, or promotion of any activity aimed at interfering with, destroying, or infiltrating the system's data. Individuals or organizations that violate will be deprived of all rights and will be prosecuted before the law if necessary.
All transaction information will be kept confidential, but in case of request from competent authorities, Sunshine Macadamia will be obliged to provide such information to the authorities.
All customers participating in transactions at Sunshine Macadamia are secured. Customers should regularly check their bank accounts to ensure all transactions through their accounts are under control.
Customers shopping at Sunshine Macadamia must follow the order and receive goods as follows:
Step 1: Customer places order; Provide complete and authentic information
Step 2: Anh Duong Macadamia checks and authenticates orders and customer information
Step 3: Anh Duong Macadamia delivers goods
Step 4: Customers receive goods and pay
In any case, customers can look up transaction information via the email registered with Sunshine Macadamia. If customers want to modify information, they should notify Sunshine Macadamia via email at customerservice@sunshinemacadamia.com or Hotline 0354500862.
Sunshine Macadamia is responsible for the content of the information provided on the sunshinemacadamia.com website, complying with legal regulations on contract formation, order placement, and payment.
In all cases, customers have the right to terminate the transaction if the following measures have been taken:
Notify Sunshine Macadamia about the transaction cancellation via the hotline 0354500862.
Return the received goods that have not been used or benefited from in accordance with the return policy.
Customers are responsible for providing complete and accurate information when participating in transactions at Sunshine Macadamia. If customers enter incorrect information sent to Sunshine Macadamia's sales website, Sunshine Macadamia has the right to refuse to perform the transaction.
Sunshine Macadamia's obligations:
Deliver the right goods with the agreed quality
Deliver the right quantity of goods as agreed in the contract
Provide documents accompanying the goods
Deliver goods on time and at the agreed location
Inspect goods before delivery
Ensure ownership rights to the sold goods and transfer ownership rights of the goods to the customer
Warranty goods according to regulations
Customers' obligations:
Receive goods
Inspect goods
Make payment
Any disputes, claims, or disagreements arising or related to transactions at sunshinemacadamia.com or these Terms and Conditions will be resolved through negotiation, mediation, arbitration, and/or court according to the Consumer Protection Law, Chapter 4 on Resolving Disputes between Consumers and Business Organizations or Individuals.
Regarding customer response speed: In maximum effort, all information from customers will be responded to by Sunshine Macadamia within a maximum of 2 days. Depending on the complexity of the cases needing support and information processing, Sunshine Macadamia will coordinate with relevant Manufacturers and suppliers to best support customer information.
Sunshine Macadamia strives to build a care system and procedures to protect customer rights, ensuring accuracy and transparency to achieve customer satisfaction.
Sunshine Macadamia reserves the right to amend the Policies, Terms, and Conditions mentioned above at any time. Such amendments will be effective immediately upon being posted on the sunshinemacadamia.com website.
Customers are responsible for regularly updating changes related to the use of the sunshinemacadamia.com website.
Customers should only purchase goods when they accept and understand the regulations stated on the sunshinemacadamia.com website (including but not limited to these Terms and Conditions).
SUNSHINE ORGANIC PRODUCTS COMPANY LIMITED
Address: House number 28 Huu Nghi Village, Eadar Commune, Eakar District, Dak Lak Province
Call us: 0354500862
E-mail: customerservice@sunshinemacadamia.com
Working hours: 08:00 - 17:00, Monday - Saturday
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